All questions related to your profile and managing it

• How can I change my password? 525
• I play in several clubs, can I have a single login? 376
• I have a single account across several clubs, how do I choose which club to display? 319
• A family member wants to become a member, can I add them? 262
• How do I book for a family member? 127
• I've lost my password. How can I recover it? 360
• How do I change my profile photo and information? 99
• I have several accounts: how do I merge them into a single login? 157
• How do I change the site language? 135
• How do I set my personal access code? 135
• My data: download, leave the club, delete my account 174
• How do I become a club member online? 179

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 292
• Why are some cells pink on the board? 495
• How can I make a booking 1072
• How can I book with a guest? 367
• How can I edit a booking? 315
• How can I delete a booking? 414
• All courts are occupied. Can I join the waiting list? 186
• What payment methods are available to me for a booking? 218
• How to create an open booking 165
• How to join an open match 147
• Where can I find the court access code (door code)? 117
• How do I withdraw from an open match? 154
• How do I view my booking history? 133
• How do I see the weekly schedule? 117
• How do I find and book at another club? 132

How do I register for a camp or a school?

• Sign up for a tennis lesson 229

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 128
• How do I pay for a booking with my wallet? 123
• How do I split the payment with my partner? 111
• How do I use my restaurant vouchers? 135
• How do I view and pay my invoices? 124
• How do I download my certificates? 148
• How do I send money from my wallet to another member? 179

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 130
• How do I join my club's WhatsApp groups? 131
• How do I take part in the Défi-Plugin (challenge tournament)? 131

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 224
• How do I turn on dark mode? 144
• How do I install the Plugin.ch mobile app? 143
• How do I choose the notifications I receive on my phone? 170
• Where can I find the messages sent by my club? 148

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 159
• The administration home page 147

• Manage access 141
• Manage membership cards 140
• Manage clubhouse 124
• Manage restaurant credit 121
• Manage email sending 143
• Manage invoicing 136
• Manage member groups 133
• Manage registrations 132
• Manage special days 136
• Manage offers 145
• Manage online payments 147
• Manage billing regions 132
• Manage the club manager 114
• Manage challenge tournaments 122
• Manage RFID validation 138
• Manage general settings 132
• Setting up the accounts (general ledger) 160
• Configure EBICS: connect Plugin.ch to your bank 162
• Gate access log 152
• Manage multiple buildings 172

• Create a new court 149
• Manage court groups 142
• Manage booking periods 137
• Manage court usage 148
• List, edit, or delete a court 128
• Manage sports 175
• Close courts 194

• Create a new season 138
• Edit or delete a season 133
• Open the winter season by copying last season 153
• Link a sport to a season 214

• Manage recurrence authorizations 148
• Manage restrictions 137
• Manage subscription type 152
• Create booking prices: per session or per season 122
• Check rates with the rate grid 195
• Manage non-member and pay-as-you-go deductions 198
• Booking without a subscription: the guest subscription 201

• Create an item 126
• Assign an item to a member 142
• Edit or delete an item 112
• Delete an item assigned to a member 145
• Import linked items from Excel 182

• Display the member list 143
• Create a new member 170
• View a member's detailed information 156
• Display a member's operational data 119
• Manage member subscriptions 147
• Import member data 140
• Print member cards 130
• Print and export the member list 119
• Charge an item to a member or a group 145
• Link a member to a group 135
• Edit and delete a member 118
• Search for a member 148
• Managing duplicates: merging two profiles 165
• Managing units to be deducted: personalised hours and non-members 193
• Manage Swiss Tennis licenses 183
• Topping up a member's wallet 168
• Find and reactivate a removed member 158
• Issue a certificate for a member 175
• Managing families 167
• Handling erasure requests (GDPR) 177

• Add a new sponsor 146
• Invoice sponsors 166
• Re-invoice sponsors 134

• Assign and remove a role 151
• Roles and access: create and edit a role 110

• Activating the Lessons module 150
• Creating lesson items 136
• Create, edit, and delete a lesson 134
• Manage lesson groups 140
• Manage lesson enrollments 138
• Prerequisite 136
• Invoice and reminder texts 143
• Teachers' schedule 171
• Grouped payments of registrations (basket) 149
• Change the rate of a registration 183
• Copy a lesson for the next season 149

• Complete management of equipment rental 145

• Find old invoice groups (archives) 129
• Invoice considerations and display 130
• Create invoices 148
• Send invoices by email 128
• Manage payment reminders 123
• Print invoices 140
• List and search invoices 116
• Edit and delete invoices 111
• Invoicing a membership fee or an item: what's the difference? 148
• Automatic reminders for e-mail invoices 159
• Keeping the accounts with the general ledger 187
• Manage family discounts 167
• Import accounts from Excel 172
• Carry an overpayment over to the next invoice 165
• Transit accounts for online payments 112
• How invoice dates are calculated 148
• Annuler une facture ou une ligne déjà comptabilisée 205

• List of bank payments 127
• Processing via bank files 143
• Process a manual payment 131

• Process installments 127

• Managing bookings in the schedule 144
• Configure and use open matches 158
• Manage the set times 129
• Create a promo code and use it 113
• Refund a fixed-hour session that was released and taken again 168
• Moving a booking and creating a recurrence in the schedule 177
• Creating and managing recurrences 190
• The weekly view and the all-sports view 179
• The cash journal and the history of a booking 184
• Manage cash register prices 198
• Offering items with a booking 147
• Deleted bookings and deletion records 173
• Replace a player on a fixed hour 195
• A fixed hour cannot be added: nothing is displayed 172

• Manage automatic emails 134
• Sending bulk emails 156
• Manage messages 133
• History of sent emails 129
• Writing an e-mail with the editor 166
• Birthday and inactive member e-mails 158

• Manage challenge tournaments 150

• Enable partner search 161

• The statistics dashboard 132
• Invoicing bookings from the statistics 144

• Access the program 151
• Booking by a member 174

• Creating and configuring a lesson 136
• Sign up for a tennis lesson 137
• Managing registrations (administrator) 134
• Managing groups and the schedule 136
• Tennis lesson invoicing 131
• Invoicing check and Youth and Sport export 130

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 179
• Adding and editing an employee 149
• Special cases: minor salary, young people, pensioners, LPP 151
• Running the monthly payroll 165
• Entering a compensated absence (army, maternity, illness, accident) 157
• The 13th salary and holidays for hourly employees 160
• Paying salaries and reconciling them with the bank 158
• Correcting an approved payslip 154
• Salary certificates and annual lists 136

You'll find all the questions about booking without an account

• How can I book if I don't have an account 970
• Where can I find available courts in my area? 244
• How can I edit/cancel my booking if I don't have an account? 261