All questions related to your profile and managing it

• How can I change my password? 528
• I play in several clubs, can I have a single login? 378
• I have a single account across several clubs, how do I choose which club to display? 325
• A family member wants to become a member, can I add them? 265
• How do I book for a family member? 129
• I've lost my password. How can I recover it? 361
• How do I change my profile photo and information? 101
• I have several accounts: how do I merge them into a single login? 159
• How do I change the site language? 137
• How do I set my personal access code? 138
• My data: download, leave the club, delete my account 175
• How do I become a club member online? 185

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 295
• Why are some cells pink on the board? 498
• How can I make a booking 1073
• How can I book with a guest? 371
• How can I edit a booking? 317
• How can I delete a booking? 416
• All courts are occupied. Can I join the waiting list? 193
• What payment methods are available to me for a booking? 219
• How to create an open booking 171
• How to join an open match 148
• Where can I find the court access code (door code)? 118
• How do I withdraw from an open match? 157
• How do I view my booking history? 136
• How do I see the weekly schedule? 122
• How do I find and book at another club? 135

How do I register for a camp or a school?

• Sign up for a tennis lesson 233

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 134
• How do I pay for a booking with my wallet? 126
• How do I split the payment with my partner? 113
• How do I use my restaurant vouchers? 137
• How do I view and pay my invoices? 128
• How do I download my certificates? 150
• How do I send money from my wallet to another member? 183

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 132
• How do I join my club's WhatsApp groups? 132
• How do I take part in the Défi-Plugin (challenge tournament)? 136

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 225
• How do I turn on dark mode? 146
• How do I install the Plugin.ch mobile app? 150
• How do I choose the notifications I receive on my phone? 172
• Where can I find the messages sent by my club? 156

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 164
• The administration home page 151

• Manage access 150
• Manage membership cards 144
• Manage clubhouse 125
• Manage restaurant credit 123
• Manage email sending 145
• Manage invoicing 143
• Manage member groups 134
• Manage registrations 133
• Manage special days 137
• Manage offers 150
• Manage online payments 153
• Manage billing regions 137
• Manage the club manager 114
• Manage challenge tournaments 124
• Manage RFID validation 142
• Manage general settings 140
• Setting up the accounts (general ledger) 164
• Configure EBICS: connect Plugin.ch to your bank 167
• Gate access log 153
• Manage multiple buildings 180

• Create a new court 153
• Manage court groups 146
• Manage booking periods 139
• Manage court usage 152
• List, edit, or delete a court 131
• Manage sports 178
• Close courts 200

• Create a new season 142
• Edit or delete a season 139
• Open the winter season by copying last season 157
• Link a sport to a season 219

• Manage recurrence authorizations 151
• Manage restrictions 142
• Manage subscription type 155
• Create booking prices: per session or per season 123
• Check rates with the rate grid 201
• Manage non-member and pay-as-you-go deductions 201
• Booking without a subscription: the guest subscription 201

• Create an item 133
• Assign an item to a member 146
• Edit or delete an item 115
• Delete an item assigned to a member 149
• Import linked items from Excel 187

• Display the member list 145
• Create a new member 174
• View a member's detailed information 157
• Display a member's operational data 124
• Manage member subscriptions 150
• Import member data 150
• Print member cards 132
• Print and export the member list 127
• Charge an item to a member or a group 151
• Link a member to a group 137
• Edit and delete a member 120
• Search for a member 150
• Managing duplicates: merging two profiles 167
• Managing units to be deducted: personalised hours and non-members 197
• Manage Swiss Tennis licenses 183
• Topping up a member's wallet 172
• Find and reactivate a removed member 161
• Issue a certificate for a member 175
• Managing families 170
• Handling erasure requests (GDPR) 181

• Add a new sponsor 149
• Invoice sponsors 169
• Re-invoice sponsors 138

• Assign and remove a role 153
• Roles and access: create and edit a role 114

• Activating the Lessons module 152
• Creating lesson items 141
• Create, edit, and delete a lesson 136
• Manage lesson groups 142
• Manage lesson enrollments 141
• Prerequisite 138
• Invoice and reminder texts 148
• Teachers' schedule 178
• Grouped payments of registrations (basket) 152
• Change the rate of a registration 185
• Copy a lesson for the next season 151

• Complete management of equipment rental 148

• Find old invoice groups (archives) 131
• Invoice considerations and display 134
• Create invoices 154
• Send invoices by email 135
• Manage payment reminders 130
• Print invoices 147
• List and search invoices 119
• Edit and delete invoices 114
• Invoicing a membership fee or an item: what's the difference? 152
• Automatic reminders for e-mail invoices 168
• Keeping the accounts with the general ledger 191
• Manage family discounts 171
• Import accounts from Excel 174
• Carry an overpayment over to the next invoice 166
• Transit accounts for online payments 112
• How invoice dates are calculated 153
• Annuler une facture ou une ligne déjà comptabilisée 206

• List of bank payments 129
• Processing via bank files 145
• Process a manual payment 133

• Process installments 131

• Managing bookings in the schedule 147
• Configure and use open matches 159
• Manage the set times 132
• Create a promo code and use it 116
• Refund a fixed-hour session that was released and taken again 172
• Moving a booking and creating a recurrence in the schedule 181
• Creating and managing recurrences 195
• The weekly view and the all-sports view 182
• The cash journal and the history of a booking 189
• Manage cash register prices 201
• Offering items with a booking 151
• Deleted bookings and deletion records 177
• Replace a player on a fixed hour 201
• A fixed hour cannot be added: nothing is displayed 174

• Manage automatic emails 136
• Sending bulk emails 158
• Manage messages 136
• History of sent emails 133
• Writing an e-mail with the editor 173
• Birthday and inactive member e-mails 160

• Manage challenge tournaments 155

• Enable partner search 165

• The statistics dashboard 137
• Invoicing bookings from the statistics 149

• Access the program 157
• Booking by a member 176

• Creating and configuring a lesson 139
• Sign up for a tennis lesson 140
• Managing registrations (administrator) 136
• Managing groups and the schedule 137
• Tennis lesson invoicing 137
• Invoicing check and Youth and Sport export 136

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 182
• Adding and editing an employee 150
• Special cases: minor salary, young people, pensioners, LPP 155
• Running the monthly payroll 169
• Entering a compensated absence (army, maternity, illness, accident) 162
• The 13th salary and holidays for hourly employees 165
• Paying salaries and reconciling them with the bank 162
• Correcting an approved payslip 157
• Salary certificates and annual lists 143

You'll find all the questions about booking without an account

• How can I book if I don't have an account 973
• Where can I find available courts in my area? 246
• How can I edit/cancel my booking if I don't have an account? 266