All questions related to your profile and managing it

• How can I change my password? 413
• I play in several clubs, can I have a single login? 248
• I have a single account across several clubs, how do I choose which club to display? 185
• A family member wants to become a member, can I add them? 137
• How do I book for a family member? 8
• I've lost my password. How can I recover it? 227
• How do I change my profile photo and information? 8
• I have several accounts: how do I merge them into a single login? 6
• How do I change the site language? 14
• How do I set my personal access code? 10
• My data: download, leave the club, delete my account 4
• How do I become a club member online? 2

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 138
• Why are some cells pink on the board? 364
• How can I make a booking 929
• How can I book with a guest? 237
• How can I edit a booking? 191
• How can I delete a booking? 288
• All courts are occupied. Can I join the waiting list? 70
• What payment methods are available to me for a booking? 92
• How to create an open booking 37
• How to join an open match 25
• Where can I find the court access code (door code)? 5
• How do I withdraw from an open match? 6
• How do I view my booking history? 6
• How do I see the weekly schedule? 5
• How do I find and book at another club? 4

How do I register for a camp or a school?

• Sign up for a tennis lesson 89

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 4
• How do I pay for a booking with my wallet? 5
• How do I split the payment with my partner? 11
• How do I use my restaurant vouchers? 14
• How do I view and pay my invoices? 6
• How do I download my certificates? 11
• How do I send money from my wallet to another member? 3

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 4
• How do I join my club's WhatsApp groups? 4
• How do I take part in the Défi-Plugin (challenge tournament)? 9
• Défi-Plugin: I played without creating the match, how do I enter the score? 4

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 11
• How do I turn on dark mode? 5
• How do I install the Plugin.ch mobile app? 10
• How do I choose the notifications I receive on my phone? 4
• Where can I find the messages sent by my club? 4

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 6
• The administration home page 5

• Manage access 37
• Manage membership cards 25
• Manage clubhouse 11
• Manage restaurant credit 8
• Manage email sending 9
• Manage invoicing 7
• Manage member groups 10
• Manage registrations 10
• Manage special days 16
• Manage offers 11
• Manage online payments 7
• Manage billing regions 8
• Manage the club manager 10
• Manage challenge tournaments 14
• Manage RFID validation 19
• Manage general settings 21
• Setting up the accounts (general ledger) 8
• Configure EBICS: connect Plugin.ch to your bank 6
• Gate access log 6
• Manage multiple buildings 17

• Create a new court 17
• Manage court groups 38
• Manage booking periods 32
• Manage court usage 21
• List, edit, or delete a court 12
• Manage sports 3
• Close courts 3

• Create a new season 25
• Edit or delete a season 16
• Open the winter season by copying last season 7
• Link a sport to a season 4

• Manage recurrence authorizations 17
• Manage restrictions 15
• Manage subscription type 27
• Create booking prices: per session or per season 4
• Check rates with the rate grid 6
• Manage non-member and pay-as-you-go deductions 2
• Booking without a subscription: the guest subscription 6

• Create an item 16
• Assign an item to a member 9
• Edit or delete an item 8
• Delete an item assigned to a member 8
• Import linked items from Excel 2

• Display the member list 36
• Create a new member 35
• View a member's detailed information 21
• Display a member's operational data 10
• Manage member subscriptions 11
• Import member data 7
• Print member cards 10
• Print and export the member list 15
• Charge an item to a member or a group 13
• Link a member to a group 7
• Edit and delete a member 9
• Search for a member 7
• Managing duplicates: merging two profiles 2
• Managing units to be deducted: personalised hours and non-members 3
• Manage Swiss Tennis licenses 2
• Topping up a member's wallet 4
• Find and reactivate a removed member 2
• Issue a certificate for a member 6
• Managing families 9
• Handling erasure requests (GDPR) 12

• Add a new sponsor 11
• Invoice sponsors 12
• Re-invoice sponsors 8

• Assign and remove a role 9
• Roles and access: create and edit a role 12

• Gérer son école de tennis : la marche à suivre 8
• Activating the Lessons module 15
• Creating lesson items 16
• Create, edit, and delete a lesson 15
• Manage lesson groups 11
• Manage lesson enrollments 23
• Prerequisite 32
• Invoice and reminder texts 7
• Teachers' schedule 12
• Grouped payments of registrations (basket) 3
• Change the rate of a registration 6
• Copy a lesson for the next season 5
• Changements en cours de saison 4
• Cancel or make up a lesson 5
• Ce que fait le prof 4
• Prix, membres et non-membres 4
• Paiement en ligne et facturation 8
• N° AVS et export Jeunesse et Sport 4
• Questions fréquentes sur les cours 7
• Résoudre les conflits de planning 7
• Proposer des créneaux de préférence 6
• Placer les élèves automatiquement 4
• Envoyer son planning à un professeur 3
• Préparer le planning de la semaine 5
• Reprendre les groupes de la saison passée 10

• Complete management of equipment rental 19

• Find old invoice groups (archives) 13
• Invoice considerations and display 16
• Create invoices 21
• Send invoices by email 11
• Manage payment reminders 17
• Print invoices 11
• List and search invoices 12
• Edit and delete invoices 14
• Invoicing a membership fee or an item: what's the difference? 4
• Automatic reminders for e-mail invoices 2
• Keeping the accounts with the general ledger 3
• Manage family discounts 4
• Import accounts from Excel 11
• Carry an overpayment over to the next invoice 4
• How invoice dates are calculated 10
• Annuler une facture ou une ligne déjà comptabilisée 17
• Transit accounts for online payments 11
• Cancel a reminder and go back to the original invoice 5
• Invoicing guests (non-member hours) for the season 4

• List of bank payments 10
• Processing via bank files 12
• Process a manual payment 14

• Process installments 15

• Managing bookings in the schedule 45
• Configure and use open matches 23
• Manage the set times 6
• Create a promo code and use it 2
• Refund a fixed-hour session that was released and taken again 2
• Moving a booking and creating a recurrence in the schedule 16
• Creating and managing recurrences 3
• The weekly view and the all-sports view 5
• The cash journal and the history of a booking 7
• Manage cash register prices 6
• Offering items with a booking 8
• Deleted bookings and deletion records 3
• Replace a player on a fixed hour 2
• A fixed hour cannot be added: nothing is displayed 2

• Manage automatic emails 30
• Sending bulk emails 13
• Manage messages 16
• History of sent emails 10
• Writing an e-mail with the editor 9
• Birthday and inactive member e-mails 5

• Manage challenge tournaments 8

• Enable partner search 16

• The statistics dashboard 7
• Invoicing bookings from the statistics 8

• Access the program 20
• Booking by a member 34

• Creating and configuring a lesson 23
• Sign up for a tennis lesson 17
• Managing registrations (administrator) 15
• Managing groups and the schedule 17
• Tennis lesson invoicing 14
• Invoicing check and Youth and Sport export 7

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 6
• Adding and editing an employee 7
• Special cases: minor salary, young people, pensioners, LPP 4
• Running the monthly payroll 3
• Entering a compensated absence (army, maternity, illness, accident) 4
• The 13th salary and holidays for hourly employees 3
• Paying salaries and reconciling them with the bank 11
• Correcting an approved payslip 3
• Salary certificates and annual lists 7

You'll find all the questions about booking without an account

• How can I book if I don't have an account 846
• Where can I find available courts in my area? 116
• How can I edit/cancel my booking if I don't have an account? 133